Push notifications and emails: what we send, and what we never send
On the phone apps, a notification only for something waiting on you. Emails for invitations, an opened letter, a code to sign in. Nothing to make you come back.
Push, on the apps
The iPhone, iPad and Android apps can send a notification — only for the things the bell counts: something to review, a request, an invitation to you, a letter that's opened for you. One per thing; if the same thing is still waiting, we don't nag. You're asked for permission on the Notices screen and can switch it off under Account.
The one exception is yours to ask for: Remind me of their days, on a page, sends you a notification on that page's birthdays and marked days. Off unless you switch it on. See Days to remember.
We never push a heart, a gesture, a bookmark, or "you haven't visited in a while".
- an invitation, when the inviter gave your address — from Beyond My Time, with the inviter as reply-to;
- a letter that has opened for you, and a note to the writer when a milestone letter is opened (if they asked);
- a 6-digit code when you sign up, and a link when you've forgotten your password;
- a confirmation when you open a supervised profile for a young person, and one line a day at most when something from them is waiting;
- two we send to protect your account — a new sign-in from a device we haven't seen and you just invited N people, was that you? See Emails from us for what a real one looks like.
Emails come in your account's language. There is no newsletter and no marketing list.